CCaaS

CCaaS, which includes call center software, serves customer service with features such as automatic call distribution and interactive voice response. CCaaS helps support and sales reps communicate with customers across various channels through a single cloud platform. Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.