The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat.
Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:
- Enterprise telephony.
- Meetings (audio/video/web conferencing)
- Unified messaging.
- Instant messaging and presence (personal and team)
- Communications-enabled business processes.